FAQ

Troubleshooting
If you are experiencing difficulty accessing or completing the training, please follow these steps:  Filtered or blocked by a firewall – In some cases a...
Mon, 9 Sep, 2024 at 3:01 PM
I did not receive my confirmation email
The confirmation email is sent after you create a new account. You should receive this within a few minutes after you create your account. In some case...
Wed, 2 Nov, 2016 at 11:34 AM
I clicked a link and can't get back to the course
The lessons have several links within them to visit certain web pages for information. The links open in a new tab in your browser, so you can't click...
Wed, 2 Nov, 2016 at 2:18 PM
Videos don't play
I am having trouble playing the videos in the course The videos in the course are embedded from YouTube, and some organizations might block streamin...
Wed, 2 Nov, 2016 at 2:04 PM